Shipping policy
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times are:
- Saudi Arabia: 2–5 business days
- GCC Countries: 4–8 business days
- International: 7–14 business days
Please note that delivery times are estimates and may vary depending on the destination, customs clearance, or courier delays.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We may occasionally offer free shipping promotions, which will be announced on our website or social media channels.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.
Customs & Duties
For international orders, any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order. Ashaya is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery (or the expected delivery date) at haloufi@ashayastore.com (replace with your email). We will work with the shipping carrier to resolve the issue as quickly as possible.